Terms & Conditions

Last Updated: 20/August/2025

Welcome to Ethnic Crafts! These Terms & Conditions govern your use of the website https://ethniccrafts.in and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website.

1. Introduction

  • Website Operator: This website is operated by Ethnic Crafts, located at 21, Doshi Sadan, Behind R Kay Mall, Panchwati, Udaipur, Rajasthan, India.
  • Products: We are a manufacturer and seller of handcrafted ethnic products, including but not limited to, clothing for women, men, and kids; home decoration items; furnishing items; and accessories like handbags.
  • Acceptance of Terms: By using this website, you confirm that you are at least 18 years of age and are capable of entering into a legally binding agreement.

2. Account Creation and Security

  • Account Required: To purchase products from our website, you must create an account. You agree to provide accurate, complete, and current information during the registration process.
  • Account Responsibility: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
  • Account Suspension: We reserve the right to suspend or terminate your account at our sole discretion if we suspect a violation of these Terms & Conditions.

3. Product Information and Pricing

  • Product Accuracy: We make every effort to display the products and their colors as accurately as possible. However, the actual colors you see may vary depending on your monitor. We do not guarantee that your monitor’s display of any color will be accurate.
  • Pricing: All prices are listed in Indian Rupees (INR) unless otherwise specified. We reserve the right to change product prices at any time without prior notice.
  • Taxes: All prices are inclusive of applicable taxes, as required by Indian law.

4. Orders and Payment

  • Order Acceptance: Your placement of an order does not constitute our acceptance of that order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product description, or issues identified by our fraud detection services.
  • Payment Gateway: All online payments are processed through Razorpay, a secure third-party payment gateway. We accept payments via credit card, debit card, UPI, and net banking.
  • Payment Security: We do not store your credit card or banking details. All transactions are encrypted and handled by Razorpay.

5. Shipping, Returns, and Refunds

  • Shipping: We will ship products to the address you provide during checkout. Shipping times and costs will be calculated and displayed during the checkout process.
  • Return & Refund Policy: All returns, refunds, and cancellations are governed by our separate [Return/Refund/Cancellation Policy] page. By placing an order, you agree to the terms of that policy. You can find this policy at Return & Refund Policy Page

6. User-Generated Content

  • User Submissions: You may post comments, reviews, and blogs on our website. You are solely responsible for the content you submit.
  • Content License: By submitting content, you grant Ethnic Crafts a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, and display such content for marketing and promotional purposes.
  • Prohibited Content: You agree not to post any content that is:
    • Unlawful, defamatory, obscene, or threatening.
    • Infringes on any third-party intellectual property rights.
    • Contains viruses or malicious code.
    • Is false, misleading, or fraudulent.
  • Content Monitoring: We reserve the right to review, edit, and remove any user-submitted content that we, in our sole discretion, deem inappropriate or in violation of these terms.

7. Intellectual Property

  • Ownership: The entire content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Ethnic Crafts and is protected by Indian and international copyright laws.
  • Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the website for personal, non-commercial purposes.
  • Prohibitions: You may not copy, reproduce, distribute, republish, download, display, post, or transmit any part of this website’s content without our prior written consent. This includes sharing content on any other platform, website, or social media.

8. Privacy Policy

  • Data Collection: We collect personal information from you for the purpose of processing your orders, shipping products, and verifying user-generated content (comments, reviews, blogs).
  • Data Security: We are committed to protecting your data. We use industry-standard security measures to ensure your personal information is secured.
  • Data Usage: Your data is used strictly for internal purposes. We will never sell or share your personal information with any third parties, except as necessary to fulfill your order (e.g., sharing your address with a shipping carrier).
  • Full Policy: For a detailed explanation of how we collect, use, and protect your data, please refer to our separate Privacy Policy page.

9. Limitation of Liability

  • Ethnic Crafts and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or from any products purchased.
  • The total liability of Ethnic Crafts for any claims arising under these terms shall not exceed the total amount paid by you for the products in question.

10. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Udaipur, Rajasthan, India.

11. Changes to Terms & Conditions

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The “Last Updated” date at the top of this page will indicate when the changes were made. Your continued use of the website constitutes your acceptance of the updated terms.